Returns

 

Please observe the following procedures for returns:

  • All returns must be routed through our sales department. It is essential that you contact our sales department at 678-753-4582 or sales@jtccustoms.com with any return issues prior to returning product. Please do not ship back the items without a Return Authorization.
  • All delivery discrepancies must be reported with in 5 days of receiving your order.
  • All returns must be reported within 30 days of invoice date.
  • Any item returned beyond 30 days of invoice date will be subject to approval from our sales department only.
  • Customer must have original invoice/document number to receive credit.
  • Special Orders cannot be returned.
  • All merchandise returned must be in saleable condition. Products and their original cartons must be clean and free of all markings .
  • We guarantee that all merchandise is tested and usable when shipped from our warehouse.
  • We will promptly rectify any errors for which we are responsible.
  • If you paid by credit card or PayPal, a refund will automatically be applied to the card.
  • Refund checks will issued if you paid by Credit Card or there is an issue processing the refund.